Refund Policy
Date: 01 May 2026
Business Name: Ketan Designs
Website: www.ketandesigns.com
Payment Partner: Razorpay
At Ketan Designs, we are committed to delivering high-quality professional services in CADD Design, Graphic Design, Web Design, Content Creation, and Digital Marketing. Every project we undertake involves dedicated time, strategic planning, creative resources, and customized execution. This Refund Policy explains how payments, cancellations, and refunds are handled for all services purchased through our website using Razorpay.
1. Service-Based Business Policy
As a professional service provider, we do not sell physical products. Our offerings are customized digital and creative services tailored to each client’s requirements. Because work begins through planning, consultation, strategy, design, or development shortly after order confirmation, refunds are limited and subject to the conditions below.
2. Advance Payments & Project Booking
To initiate any project, clients may be required to pay an advance, booking fee, or full payment depending on the selected service.
Important:
Advance payments secure your project slot, resource allocation, and planning schedule.
Once project research, strategy, concept creation, or drafting begins, the payment becomes non-refundable.
Payments made through Razorpay are processed securely and governed by Razorpay’s payment processing terms in addition to our service policy.
3. Eligibility for Refund
A refund may only be considered under the following circumstances:
Refund Applicable:
Duplicate payment made by mistake.
Payment deducted but service order not confirmed.
Technical payment failure where Razorpay confirms the transaction but no project was initiated.
Cancellation request approved before any work, consultation, planning, or design process has started.
Refund Not Applicable:
Change of mind after project commencement.
Delay caused by lack of client response, missing materials, or approval delays.
Dissatisfaction based on subjective design preferences after revisions as per package.
Completed milestones, delivered drafts, strategy documents, or finalized creative work.
Digital marketing campaigns already launched or ad spend utilized.
Content writing, SEO, branding, or custom design services once delivered.
4. Project Cancellation Policy
Clients wishing to cancel a project must submit a written request via official email or contact form.
Cancellation Terms:
Before work starts: Partial or full refund may be reviewed.
After work starts: Refund is generally not possible.
After final delivery: No refund.
We reserve the right to deduct consultation fees, planning charges, transaction fees, or completed work value before issuing any approved refund.
5. Revision vs Refund
Our primary goal is client satisfaction. Instead of immediate refund requests, clients are encouraged to use the revision opportunities included in their selected package.
This may include:
Design modifications
Content edits
Layout adjustments
Strategy refinement
Refunds will not replace agreed revision scopes.
6. Razorpay Payment Disputes
For payments made via Razorpay:
Unauthorized or disputed transactions may be reviewed with Razorpay’s merchant and compliance systems.
Chargeback misuse for valid completed services may lead to service suspension or legal recovery.
Refund timelines for approved cases generally depend on Razorpay and banking channels (typically 5–10 business days).
7. Processing Time for Approved Refunds
If your refund request is approved:
Processing begins within 3–7 business days
Credit reflection depends on your original payment method or bank
Razorpay transaction charges or gateway fees may be non-refundable where applicable
8. Non-Refundable Services
The following are typically non-refundable once initiated:
CADD drafting or technical design work
Logo or branding packages
Website design/development milestones
SEO services
Paid advertising setup
Social media creatives
Content writing orders
Custom business consultations
9. Our Commitment
We value transparency, professionalism, and fair business practices. Every refund request is reviewed individually to ensure a balanced resolution for both client and service provider.
10. Contact for Billing or Refund Requests
For payment concerns, cancellations, or refund requests, please contact:
Email: support@ketandesigns.com
Final Note
By purchasing services from Ketan Designs, you acknowledge that you have read, understood, and agreed to this Refund Policy along with our Terms & Conditions. Your trust matters to us, and we strive to maintain ethical, transparent, and professional service standards at every stage.
