Cancellation Policy

Date: 01 May 2026
Business Name: Ketan Designs
Website: www.ketandesigns.com
Payment Partner: Razorpay

At Ketan Designs, we provide specialized professional services including CADD Design, Graphic Design, Web Design, Content Creation, and Digital Marketing. Each service we offer is customized based on client requirements, project scope, creative direction, and strategic planning. Because our work involves dedicated time, technical resources, and creative execution, this Cancellation Policy outlines the terms under which clients may request service cancellation.
By placing an order or making a payment through our website via Razorpay, you agree to the terms stated below.

1. Nature of Our Services
As a service-based business, we offer customized digital, creative, and strategic solutions rather than physical goods. Once a project is confirmed, our team may immediately begin consultation, planning, research, concept development, or execution.
For this reason, cancellations are subject to project stage, resource allocation, and work already completed.

2. Order Confirmation & Project Initiation
A project is considered officially confirmed when:
Payment is successfully processed through Razorpay
Advance or booking amount is received
Client approval for project initiation is provided
Project discussion, consultation, or requirement gathering begins
Once these steps occur, resources are allocated and project scheduling begins.

3. Cancellation Before Project Start
Clients may request cancellation before any actual work, consultation, research, or resource allocation has started.

Eligible Scenarios:
Accidental duplicate order
Incorrect service purchase
Payment completed but project not initiated
Cancellation request submitted immediately after order confirmation

Important:
Approved cancellations may be subject to payment gateway fees, consultation hold charges, or administrative deductions.

4. Cancellation After Project Start
Once our team has initiated any part of the project-including planning, consultation, strategy, drafts, technical setup, or creative development-full cancellation may not be possible.

This includes:
CADD planning or drafting
Graphic design concepts
Website wireframes or development
Content strategy or writing
SEO planning
Paid ad setup
Social media campaign preparation

In such cases:
Advance payments are generally non-refundable
Partial payments may be adjusted based on work completed
Delivered milestones remain chargeable

5. Subscription or Service Pricing Cancellation
For recurring services such as:
SEO retainers
Social media management
Digital marketing campaigns
Website maintenance
Clients must submit cancellation requests before the next billing cycle.

Notice Period:
A minimum of 3-4 days prior notice is recommended to avoid automatic renewal or next-cycle charges.

6. Client Delay or Non-Response
Projects delayed due to missing content, approvals, credentials, or communication from the client do not qualify as business-side cancellation.

If a project remains inactive for an extended period due to client inaction:
The project may be paused
Reactivation fees may apply
Payments already made remain non-cancellable

7. Razorpay Payment Processing
All online payments are securely handled through Razorpay.

Please Note:
Razorpay transaction or convenience fees may not be reversible
Refunds (if approved) are processed according to Razorpay timelines
Unauthorized chargebacks for active or delivered services may lead to account restrictions or dispute resolution procedures

8. Non-Cancellable Services
The following services are generally non-cancellable once work has begun:
Custom logo design
Branding packages
CADD technical projects
Website development milestones
Paid advertising campaigns
SEO optimization tasks
Content writing assignments
Custom consultation services

9. How to Request Cancellation
To request a cancellation, clients must contact us through official channels with:
Order or invoice number
Payment details
Reason for cancellation

Contact Details:
Email: support@ketandesigns.com

10. Our Professional Commitment
We believe in transparent communication and fair service practices. Every cancellation request is reviewed individually to maintain a balanced, ethical approach for both our clients and our business operations.

Final Agreement
By purchasing services from Ketan Designs, you acknowledge that you have read, understood, and accepted this Cancellation Policy alongside our Refund Policy and Terms & Conditions.
We appreciate your trust and remain committed to delivering professional, transparent, and high-quality creative solutions.